Access Request Automation

Access provisioning is security-critical yet notoriously slow. New employees wait days for system access, delaying productivity. Departing employees pose security risks if access isn't revoked promptly. Access requests require multi-level approvals (manager, data owner, security), policy validation, and provisioning across multiple systems. ServiceNow workflows capture requests but rely on manual review, approval chasing, and ticket-based provisioning—resulting in 3-7 day fulfillment times and compliance risks from excessive/orphaned permissions.

Workflow goal

Automate access request validation, approval routing, and provisioning to reduce fulfillment time from days to hours while ensuring zero-trust security and complete audit trails.

  • Identity & Access Management (IAM) Team

  • Security & Compliance

  • HR/People Operations

  • IT Service Desk

End-to-End Agentic Flow
1

 Request Intake

  • Ingest access request from ServiceNow (onboarding, role change, project access)

  • Parse requested systems, roles, and justification

2

Policy Validation

  • Check request against access policies and role-based access control (RBAC) matrix

  • Identify any segregation of duties (SoD) conflicts

  • Validate business justification meets compliance requirements

  • Flag high-risk or privileged access requests

3

Approval Orchestration

  • Route to manager for business justification approval

  • Identify data/system owners for technical approval

  • Escalate to security team for high-risk access

  • Chase approvals with automated reminders and escalations

4

Provisioning Coordination

  • Generate provisioning tasks for each system

  • Include step-by-step instructions and credentials

  • Track completion across multiple systems

  • Validate access was granted correctly

5

Documentation & Attestation

  • Record complete approval chain with timestamps

  • Document business justification and access grant date

  • Schedule periodic access reviews/recertification

  • Generate compliance reports for auditors

6

Offboarding & Deprovisioning

  • Trigger on employee termination or role change

  • Automatically create deprovisioning tickets

  • Track access revocation across all systems

  • Validate complete removal within SLA

  • Policy-based validation and SoD checking

  • Multi-stakeholder approval orchestration

  • Cross-system provisioning coordination

  • Compliance documentation and audit trails

  • Human approval required for all access grants

  • Security review mandatory for privileged access

  • Manager attestation for business need

  • No autonomous provisioning without approvals

  • Mean time to provision (MTTP)

  • Access request backlog

  • SLA compliance rate

  • SoD violation detection rate

  • Approval cycle time by approver

  • Orphaned access account reduction

  • Audit finding resolution